ORDER ONLINE
Easy to order, navigate and shop online. Find it fast by entering the catalog number, description, or key word in the search field shown at the top of each web page. You will find everything that is represented in our catalog and more! Please allow 7 to 10 business days to receive your order. If you would like Express shipping please place your order by phone with a customer service representative.
FREE TRIAL
30 days free trial periods for designated merchandise calculated startedfrom delivery date.
During trial period, when return merchandise, you have to afford two times shipment charges and generated bank charges.
PROMPT DELIVERY
We will process and ship all in-stock merchandise via carriers within 7 days. Please expect to receive merchandise in 7 business days from the time we receive order.
SHIPPING ERRORS
Shipping errors must be reported within 5 business days of receipt of order.
BACK ORDERS
Merchandise that is out of stock will be back ordered. We will call or write to notify of back ordered merchandise. At that time, we will notify you when the back ordered merchandise will become available. We will attempt to complete your order in one shipment. Merchandise which is other than back ordered merchandise and is available can be shipped separately per request.
DAMAGED MERCHANDISE
If any merchandise is received that has been damaged in shipping, please do the following:
1. Keep all packaging material in the same condition as it is. Claims can not be made if packing material is missing.
2. Report the damage immediately to the carrier (DHL/TNT/UPS)
3. Do not ship package back to Lovehearing; wait for the carrier to inspect and pick up the package.
4. Call Customer Service to report the damage so that we can process a replacement order.
DEFECTIVE MERCHANDISE
When merchandise is defective in some way, please email to shop@lovehearing.com for instructions on returning it for replacement. Replacement can be made only if the defective merchandise is returned to Lovehearing within 30 days of the original shipment. Please see Returns and Exchanges below.
RETURNS AND EXCHANGES
Returns are accepted within 30 days of purchase with prior authorization. Before returning any merchandise for credit or exchange, all returns must be pre-authorized and accompanied with a Return Material Authorization (RMA) number. To obtain RMA number, please email to our Customer Service through shop@lovehearing.com.For prompt service, identify the merchandise, the reason for the return or exchange, and have the invoice number readily available. Repack the merchandise carefully in the original carton with all instruction manuals, warranty card, and the original packing materials. Clearly mark the RMA number on the outside of the shipping package.
Send the merchandise and packing slip prepaid and insured to: Room 1122, 11/F., Liven House,61-63 King Yip Street, Kwun Tong,Kowloon, Hong Kong. Any merchandise returned without the RMA number or unclearly displayed will be delayed in the return process or refused. NOTE: Software, DVDs, Videotapes, and personalized items are not returnable.
Refund will be returned to your Paypal account.
Flowchart of Lovehearing.com (After sales)
Complaints
User’s can complain through two methods: Telephone or special email (feedback@lovehearing.com)
Solve problem
Returns
When a product is returned, the user must fill out a RMA table and send it back separately or with the returned product.
Refund
A refund only happens when QC finishes evaluating the product and packaging condition.
